Your satisfaction means a lot to us. If our products arrived damaged, rotten, or contaminated in any way, please contact us within 5 days and we will be happy to send a replacement regardless of its expiration date. If you have any additional questions or would like to request a refund or return, feel free to contact us.
To arrange a return for refund or replacement, please email us within 5 days from the date of receipt along with your order number and reason for refund*. If your items are damaged, do send us a picture for proof. You'll receive a confirmation email for return & refund within 3 working days, along with instructions & shipping labels for return.
Once we receive the faulty item, a replacement or a refund will be arranged within 15 working days.
We currently do not offer replacement or returns to any East Malaysia orders due to shipping complications from West Malaysia.
You can always contact us for any refund questions at +6014-522 5091.
Our Refund Policy:
1) Only applicable to online orders made through www.fazsfaozibeaute.com
2) Shoppers are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by the courier rider.
3) Only defective products are allowed for a refund.
Order Cancellation
FazsfaoziBeaute reserves any right to cancel the order/s if the product is not available for any reason. We will notify the shopper if that is the case and return any payment that the shopper has made. Refund will be credited to your shopper's credit card or bank account depending on the period of time the shopper's financial institution is required to arrange for the refund.
Shoppers are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by the courier rider.
For more, kindly contact our customer service at +6014-522 5091 |